FAQs

Find answers to commonly asked questions about our genetic testing and services.

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General Questions

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Carrier Screening Heading

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Cancer Screening Heading

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Jewish Genetic Testing

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General

How long will it take for my test kit to arrive?

5-7 business days after you complete your registration. Please contact us if you do not receive your kit after 7 business days. Please remember, the kit will be shipped by our lab partner, Myriad. And, if you ordered both carrier and cancer kits, they will arrive separately.

General

Will genetic testing be covered by my insurance?

jscreen’s upfront costs include a program fee ($10) and a physician order fee ($39) which jscreen collects when you sign up. 

There are also lab fees for your genetic test(s). If you select to pay for your test(s) through insurance, our lab partner, Myriad will contact you via email and/or text to let you know your estimated out of pocket cost. 

Your estimate will consider: 

  • Your insurance plan
  • How much of your deductible has been paid so far this year
  • Any copays or coinsurance
  • Eligibility for financial assistance

You will receive an email/text from Myriad notifying you that your estimate is ready to view. IT IS VERY IMPORTANT THAT YOU OPEN THIS EMAIL. Most people who meet criteria for testing will pay $0 additional out-of-pocket, but if your estimate shows you’ll have an out-of-pocket cost that creates a hardship, you have options which will be provided to you by our lab partner.

Contact Myriad right away to: 

  • Discuss financial assistance options
  • Make a direct payment or or discuss your payment options, including switching to the self-pay option
  • Cancel your test

If you do not contact Myriad before your test results are reported, which is usually 7-14 days after Myriad receives your sample, Myriad will file a claim with your health insurance company. Your insurer may send you an Explanation of Benefits (EOB), but this is not a bill. 

For questions related to your testing, benefits investigation, or a bill you have received, please contact Myriad.  Hours are Monday-Friday, 8am-8pm ET.

 

For questions related to your hereditary cancer testing, call: 800-469-7423 / [email protected]

 

For  questions related to your reproductive carrier screening, call 888-268-6795/[email protected]

 

For questions related to a bill you have received, contact [email protected] or call 844-697-4239 or use the Live chat: https://myriad.com/billingchat/

If you have questions about the way that billing works, or you are not able to resolve your questions with Myriad, please reach out to jscreen: [email protected]

If you do not want to utilize your insurance, you can choose “Self-pay”.

When you select “self-pay”, nothing is billed to insurance. Our lab partner will contact you directly for payment. 

General

What types of diseases are included on the reproductive carrier screening panel offered through jscreen?

This test will tell you if you are a carrier of a genetic disease on the testing panel and your risk for having a child with that condition. See below to find out what it means to be a carrier and the type of conditions on the panel.

Carriers
Typically people who are carriers of diseases on this panel do not have symptoms. There are two types of diseases on this panel: recessive and X-linked diseases.

Recessive Diseases
Two carriers of the same recessive disease have a 25% (or 1 in 4) chance in each of their pregnancies that the baby will be affected with that disease. Carrier couples are counseled about their options to build a healthy family.

X-Linked Diseases
For female (sex assigned at birth) carriers of X-linked diseases, there is a chance of having an affected child regardless of her partner’s carrier status. Typically sons are more severely affected than daughters. It is recommended that all females have screening, regardless of their partner’s results.  Individuals who are carriers of X-linked conditions are strongly advised to take advantage of the genetic counseling included with testing to discuss their results and reproductive options.

Learn more about Reproductive carrier screening with this short video.

Carrier Screening

Should I consider testing if I don't have a family history of any of these genetic diseases?

Yes. The vast majority of children with these diseases are born to parents who have no family history of that disease. Remember that carriers are healthy and usually don’t have symptoms of the disease.

Carrier Screening

Should I consider testing if I have Sephardic or Mizrahi background?

Yes. The panel includes testing for diseases that are common in the Ashkenazi, Sephardi and Mizrahi populations, as well as other populations.

Should I be tested if...